Refunds & cancellation

Credit

You buy credit before running tasks. Every top-up asks whether you buy for a business or for personal use. Loaded credit stays in your account until you spend it and does not expire.

Business credit

Credit bought for a business, with its company name, is not paid back in money, in whole or in part. The consumer right of withdrawal does not apply to it.

Personal credit

If you buy as a private person, you have the legal right to withdraw within 14 days of a top-up. Email support@anagent.app within that period and we pay the unused part of that top-up back to your card within 14 days.

Starting a task means you ask us to begin the work right away and accept that you lose the right of withdrawal for it once it is done. Credit spent on a task that has run is not paid back. After 14 days, personal credit is non-refundable like business credit.

Tasks

Each task shows its price before you confirm it. Confirming holds that amount from your credit. If the delivered work passes its checks, the held amount is charged. If it fails, only the attempt fee shown on the quote is charged and the rest is released back to your credit, never to your card.

If a task cannot run at all because of a fault on our side, the whole hold is released back to your credit.

When we do pay money back

We pay money back only when we charged you in error, for example a duplicate payment, or where the law requires it. Such a refund goes to the original payment method, normally within 5–10 business days, and VAT is refunded with it.

The free website check

The website check is free, so there is nothing to refund.